Portal Policies & Guidelines

Office of Congressman Rudy S. Caoagdan, DPA • 2nd Congressional District of Cotabato.
Ensuring transparency, data privacy, and fair distribution of public assistance for all constituents.

🔒 Data Privacy & Confidentiality Policy RA 10173 Compliant

The Office of Congressman Rudy S. Caoagdan is committed to protecting the privacy and confidentiality of personal information collected through this Online Assistance & Appointment Monitoring Portal in full compliance with Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 (DPA).

            Key Privacy Commitments:
            Purpose Specification: All personal details, mobile numbers, and Government IDs are collected solely for constituent verification, assistance qualification screening, and SMS schedule notifications.
No Commercial Use: Your information is never sold, leased, or shared with commercial entities or third parties for promotional purposes.
Secure Storage: Uploaded Government IDs and contact data are stored in restricted-access directories accessible strictly by authorized Public Assistance Officers.

        

🪪 Valid Government ID & Screening Policy

To prevent fraud, duplicate claims, and identity theft, every constituent must upload a clear photo or copy of a Valid Philippine Government-Issued ID upon account registration.

Accepted Government-Issued IDs:

Philippine National ID (PhilID / ePhilID)
Driver's License (LTO)
Voter's ID / COMELEC Voter's Certificate
Philippine Passport (DFA)
UMID / SSS / GSIS Card
Postal ID (Digitized)
Senior Citizen ID / Person with Disability (PWD) ID
Barangay Certificate with Photo & Indigency Certification (for constituents without national IDs)

Note: The uploaded ID is used for initial eligibility screening. When visiting the Congressional District Office on your scheduled appointment date, please bring the original physical ID and 1 photocopy.

📅 Fair Appointment Scheduling & Slot Policy

To ensure orderly public service and accommodate all constituents across Kidapawan City, Makilala, Magpet, President Roxas, Antipas, and Arakan, the following appointment policies apply:

1 Active Appointment Rule: A constituent may have only one (1) active pending or confirmed upcoming appointment at any given time. Once the appointment is completed or resolved, a new appointment may be requested.
Punctuality: Please arrive 15 minutes prior to your selected time slot at the Congressional District Office in Kidapawan City.
SMS Confirmation: Submitting an appointment online places your request in Pending status. You will receive an official SMS text message once your schedule is confirmed by staff.
Cancellations: If you are unable to attend your scheduled date, please cancel your appointment through your constituent dashboard so your slot can be released to other residents in need.

🤝 Congressional Assistance Programs Guidelines

Congressional assistance is extended to indigent, marginalized, and crisis-affected constituents of District 2. The primary programs include:

🏥 Medical Aid

Hospitalization, chemotherapy, dialysis, laboratory tests, and medicines for admitted and out-patients.

🎓 Educational Aid

Tuition subsidies, school supplies grants, and financial assistance for enrolled college and high school students.

🕊️ Burial Support

Mortuary aid and funeral service assistance for indigent families grieving a deceased family member.

🤝 Emergency Crisis Aid

Urgent financial relief for victims of natural disasters, fire incidents, or acute economic emergencies.

🛡️ Account Security & Code Verification Policy

To protect your account from unauthorized access and ensure legitimate communication:

SMS Code Verification: A 6-digit numeric verification code is dispatched via SMS to your registered Philippine mobile number during registration, password resets, and account unlocking.
Failed Attempt Lockout: Accounts with five (5) consecutive unsuccessful password attempts are automatically safeguarded. Unlocking requires SMS mobile code verification.
Credential Confidentiality: Never share your verification codes or password with anyone. Office staff will never ask for your password.